Shipping & Refund Policy

Shipping

When will I receive my order?

Items ordered and paid will typically ship after 2-3 business days. Business days include Monday-Friday and do not include weekends or recognized holidays. Orders are shipped via USPS Ground which can take 2-8 business days for delivery, USPS Priority Mail which can take between 1-3 business days for delivery or UPS Ground which can take 1-5 business days for delivery . Once your order has shipped you will receive an email confirmation with details on how to track your order.

Do you offer international shipping?

We currently ship anywhere in the United States & Canada. We do not ship internationally outside of Canada at this time.

Refunds

Can I exchange or refund my order?

Homemade products

All products are homemade and due to the nature of the product and its ingredients we can not accept any exchanges or refunds once your order has been placed. 

All other products

You are welcome to return your items within 5 days of the delivery date. Refunds and/or exchanges are accepted within 14 days of receipt.

NOTE: Shipping and handling charges are non-refundable. We do not provide return labels for online purchases. The customer is responsible for return fees.

Damages

What if my order is damaged in transit or upon arrival?

If your order is damaged in transit or upon arrival please notify us via email at hello@chxwithsole.com and we will help resolve the issue.